FAQ

We offer custom logo/business name on the garments in bulk orders. To know more about our service please read our embroidery service. If you are ready to talk to our sales team to get a quote, please contact us.

For custom orders with your business name/logo on, the usual turnaround time is up to 2 weeks. Depending on how big your order is, this time frame may vary. Please contact our sales team to get a good idea about your particular.

If you need to modify your order then you can email us your request on webshop@scrubcity.com.au. We will get back to as soon as we can.

You may also call us on 1300 222 669 during business hours Mon-Fri 09:00am to 05:00pm. If you call us outside business hours, please leave a message over the voicemail. We will get back to you during the business hours.

You may still update your shipping address by contacting us only if your order status is not marked as “Shipped”. If you have created an account with us before or during placing your order, you can login to the portal and check your order status before calling us.

Please call us on 1300 222 669 during business hours Mon-Fri 09:00am to 05:00pm or email us at webshop@scrubcity.com.au.

Unfortunately we can’t deliver on the same day. Orders usually take 2-3 business days to be processed and shipped out or ready for pick up.

We can offer you click and collect from our Melbourne, Victoria store. During checkout, you will see the option for pick up if you are ordering from Victoria. Our store is located at 193 Northcorp Blvd, Broadmeadows 3047. Before you come to pickup your order, please wait for the notification email to confirm that your order is ready for pick up.

We charge a flat rate of $10 for shipping on all orders anywhere in Australia.

All the orders except the bulk custom orders takes 2-3 days to process. We deliver orders with Australia Post. All the orders are shipped by standard shipping. Which takes 2-5 days for Australia Post to deliver. Due to COVID-19 restrictions, deliveries are taking longer than usual. Please consider that while waiting for your order.

At the moment we only ship to addresses within Australia.

Yes, we do offer a certain discount on bulk orders over 100 items. Please contact us to get a quote before placing any order.

We have both PayPal and Credit/Debit card payment options setup. We also accept both Visa and Mastercards. Unfortunately we don’t accept American Express cards at the moment. If you want to pay with an American Express card, then you will have to pay through PayPal’s secure credit card payment system. To do that, select PayPal as your payment option during checkout, then when prompted to the PayPal’s page, select debit/credit card payment option where you will be able to place an order using your American Express card. You are not required to have a PayPal account to pay with your card. Creating an account with PayPal is optional.

We use PayPal and Stripe for card payments. These are two of the most widely used payment gateways in Australia. We do not store any card details or logins to PayPal in our database. Please read our privacy policy for more details.

We do accept returns as long as the garments were received within the last 14 days and are not worn, washed or tag removed. Please read our return policy and fill out the return request form.

Yes, the return freight cost needs to be paid by you unless the item we have sent to you were faulty or not the item you have ordered. In that case, we will send you a prepaid return satchel.

Some items we may not have all the sizes or stock in the shop. Before you come down to exchange, please call us to check with us. Please note, our store is located in Broadmeadows, Victoria.